IMPORTANT CHANGES TO RETURNS POLICY DUE TO CONVID-19
Until further notice we will no longer be providing prepaid return labels for qualifying returns on orders placed after 4/1/20.
So that all of our customers will have access to key "Play at Home" Products we are currently restricting multisize purchases (for example buying a size 9 and a 9.5 to see which fits better and returning one). We are also suspending Prepaid Return Labels for products purchased in this manner. If you are undecided on a size please contact us for guidance. We apologize for any inconvenience however we believe that this will ensure that all our customers have better access to these key products during this time of social distancing.
PLEASE NOTE THAT DUE TO COVID-19 CONCERNS AND FOR THE SAFETY OF OUR STAFF AS WELL AS OTHER CUSTOMERS ANY RETURNS WHICH HAVE BEEN USED OR SHOW SIGNS OF USE IN ANYWAY WILL BE DISCARDED AND ANY REFUND WILL BE CONSIDERED NULL AND VOID, WITH NO EXCEPTIONS. WE ASK THAT YOU REVIEW OUR RETURN GUIDELINES AND BE CONSIDERATE WHEN RETURNING A PRODUCT IN THE CURRENT HEALTH CLIMATE.
- We appreciate your understanding and support
We have revamped our Return System to an easier to use format.
To begin the new process please complete and submit a Return Request Form by Clicking HERE
We offer Free Return Shipping Labels only for Qualifying Orders.
*Items that do not qualify for a Return Label - Customer is responsible for Return Shipping:
1. Discounted / Sale Items
2. Drop Shipped Items (select products from Athletic Knit, Cranbarry, Greys or Trigon Sports)
3. Purchases of Multiple Sizes of the same Model (You ordered a 6 and a 6.5 and want to return the 6)
4. Any Item ending in a Sale Price of .92 cents meaning it is a heavily discounted item.
5. Habitual Returns by the same Customer at our discretion.
6. The Following Items individual items - Hockey Goalie Pads, Hockey Goalie Sticks, Inline Skates, Ski Boots, Snowboard Boots, Oversize Bags & Catchers Box Sets.
7. Specific Team Orders*
8. Price Match Items
If you wish to switch sizes for an Item you ordered:
- Follow the process above but select "Returning and Buying Correct Size" on the Return Authorization
- Repurchase the Item on everysportforless.com (you will be able to see at that time if the replacement product is in stock)
Non Returnable Items and Drop Ship Orders are excluded from this offer.
* Return Eligible "Team Orders" (Orders over 20 Units) which qualify for Free Shipping are not eligible for Return Labels and any Shipping Costs incurred by everysportforless.com will be deducted from the return or refund provided.
NO HASSLE RETURN POLICY
Items can be returned up to 60 Days after purchase provided they fall within the guidelines of the Everysportforless.com Return Policy. Please read the information below for more details.
Please report Incorrectly Shipped Items or Defective Clothing to us within 5 days of receipt.
Return Labels (where eligible) are valid for 20 Days from Date of Issue
The Following Items are not eligible to Return:
- Products that have been used in anyway, including items that have been left outdoors, are covered in dog or cat hair, have any type of odor, or are faded in anyway thru exposure to the elements.
- Sharpened or Baked Hockey Skates - Please do not Sharpen or Bake Skates until you know they fit correctly.
- Inline Wheels with any wear.
- Jocks or Undergarments
- Special Orders, Custom Orders, Team Jerseys, Any type of Embellishment
- Blemished Products
- Special Sale Event Items-Warranty Items - Broken during use within the manufacturers Warranty timetable
Also Please Note: Large Items Shipping Directly from Manufacturer and noted as "Non Returnable" on the Product Page are not eligible for return or exchange.
Refused Orders will be subject to a 20% Restocking Fee + Original Shipping Cost.
In regards to the return eligibility above Everysportforless.com reserves the right to refuse a return or charge a restocking fee up to 40% based on condition once we have physically received the item back and looked it over. In these circumstances if the customer requests, we can return the product provided they pay shipping.
Please click HERE for a reference guide to manufacturers websites and their Warranty Info and specifics on how to warranty a broken or defective product.
To be Eligible for a Return all items must:
- Be in New and Unused Condition
- Contain all original Literature and Accessories
- Any Plastic Packaging must be unbroken
- UPC Codes must be intact and not removed.
- Include a Copy of the Original Order Slip.
- Bats must be in their original shrink wrap.
- Helmets must still have all warning and certification stickers attached.
- A Shoe box cannot be used as the return shipping box, unless the box is wrapped or double boxed and there is no tape stuck to the outside of the box (See below for an example of a box that will be charged a restocking fee).
What to Expect
When a return request is submitted, Everysportforless.com receives a notification email, and you will receive a
confirmation email that your Request has been received and an RMA Number assigned.
Once we have received and reviewed your Return Request we will process it and issue (providing it meets the guidelines above) an approval. This could take up to 48 hours depending on day of week or Holiday.
Please note that once you receive your RMA Number you have 14 business days to return the product or it will be subject to a 30% restocking fee.
When we physically receive the returned item at our warehouse we typically are able to issue the refund within 4-5 business days from the day we receive it. Your refund will be issued the way you paid for the order. For example if you used Paypal, your Paypal account will be credited. If you used a Visa card your Visa card will be credited. The Customers are also responsible for Return Shipping. Only Items Eligible for In-Store Pickup can be returned directly to the Store.
Please note that excessive Returns by the same party for a particular item will be charged a restocking fee up to 30% of the Product price after 3 or more returns.
Returns from Hawaii and Alaska Addresses are not Eligible for Pre Paid Return Labels.
If you are not comfortable with selecting the right Size or Fit. Please contact us HERE. We are here to help make your purchase as easy and stress free as possible!