Commonly Asked Questions
Here are some quick answers to a collection of the questions that our Customer Service Team replies to the most:
I'm trying to checkout and I get an error message, why is this happening? Did I get charged?
For your protection we use a Fraud Prevention Software. While a number of automated rules are in place, most commonly the billing address on the order is not matching up with the billing address for the card used to make the purchase. Please refresh your page and try to change to the address associated with the card. Be sure that if you are using auto-fill that the information is in the proper format. For example your email isn't in the zip code field.
I got an error message but my bank account say's "pending" for my payment. Did it go through?
Your order did not go through and no funds have been taken from your bank account. You may see one or more "Pending" transactions if you look at your bank account. These pending transactions usually disappear within a few hours, but rest assured no funds have been or will be deducted from your bank.
When I'm trying to checkout a get a message that says "An item in your cart cannot be shipped to your location." Why?
This is an error with the item. Contact us during customer service hours and we can help you with this issue.
I'm picking an item but it won't let me add it to my cart, what's the problem?
That item is out of stock. Our inventory is 99% Live. when you click on the size/color if the product is no longer available you will be unable to add it to the cart. Also, be sure you have picked all of the options available (some products have multiple choices) before adding the quantity.
I didn’t receive a Tracking Number, how come?
Tracking information is sent to the shipping email that customers used when checking out as soon as a label is created. If the Shipping Email is left empty or is incorrect the automated system will not send the information. Please check your spam as some email servers will block the automated emails. Items shipping directly from a Manufacturer (aka Drop Shop) may experience a short delay in the uploading of tracking information until we receive it from the vendor.
My order tracking doesn't show any delivery progress, what’s up?
Once the shipment leaves our warehouse from the designated carrier they can be subject to any service delays that may occur such as bad weather, etc. That being said a very very small percentage of lost packages do occur. If you see that there is a delay in your shipment we suggest waiting 1-2 business days and if no movement occurs please reach out to us so we can try and help.
I requested a return but haven’t received a return label, where is it?
Label processing takes up to 24-36 hours. Remember, the label will be emailed to the Customers Shipping Email so please make sure this has been correctly entered.
I ordered something from Everysportforless on Ebay/Amazon/Walmart, can you help me?
Customer Service including Returns or Issues with Orders placed on our other Sales Platforms has to be conducted directly through the specific platform per the terms of those Sales Channels. Everysportforless.com Customer Service cannot make changes to orders from these platforms.
You sent me the wrong size/color/item. What now?
If we goofed we will make it right! Contact us right away and we will request a photo of the Packing Slip and a photo or photos of the product. You can also save time by emailing firstname.lastname@example.org with your order number, the issue and the photos. We will get to work sending you out the correct item and letting you know what to do with the item that was sent in error. We will also refund the Product & Shipping if the mistake is ours.
I checked out as a guest and now I need an account to make a change, how can I create one?
Easy, Go the Account Login Icon at the Top Right on the Home Page. Pick “Sign In” not “Register” When prompted to login select "Forgot Password" and use the Email you entered when you placed the order. You will receive a temporary password and then be able to access the order and your account.
I returned my item and I’m waiting for a credit. How long does it take?
We process returns the same business day they are received at our Warehouse to the same card or method of payment the order was placed with. While the refund is issued through our payment gateway you may experience delays in seeing the funds depending on your financial institution. If you have not received the funds credited by your bank and need to reach them we will be glad to supply you with a Refund Receipt to help.
I want to exchange an item how do I do that?
We don’t offer straight traditional exchanges but the preferred method is to order the new item so we can get it out to you right away. Please start the return process and select exchange on the dropdown. We will then approve the exchange, get you a return label and refund the product price when we get it back.
Where do you Ship From?
Our main warehouse is based in Cranston, Rhode Island. A very small percentage of Products (around 1%) are shipped directly from the Manufacturers.
How long do most Free Shipping deliveries take?
We pride ourselves on fast shipping, even when it’s free shipping. Most orders to the East Coast arrive in approx 2-3 business days, while orders to the West Coast take approx 3-5 Business Days. Times may vary due to Holidays, etc.
What’s the fastest way to reach everysportforless.com?
Customer Support is available M-F from 10am-5pm EST. If we are unavailable all calls are returned in the order they are received. The very best way to reach us is via email at email@example.com For faster response please include your order number and the issue. If you have an account you can also drop us a line using the account portal under “messages”.
What are the Benefits of creating an Account when I checkout?
There are several. You can easily access your order, tracking information, return items and receive updates. You can also send us a message regarding any aspect of your order without having to find the Order Number.